I'm a Sales Analyst at Kenafric Industries Ltd with a background in software engineering and credit analysis. I provide actionable sales insights and enjoy building efficient systems.
Contact me here Download CVExperienced Systems and Process Officer with a demonstrated history of working in the retail industry. Skilled in Management, Customer Service, Emotional Intelligence, and Analytical Skills. Strong administrative professional.
Currently, I work as a Sales Analyst at Kenafric Industries Ltd, where I compile and analyze sales data to provide actionable insights. I’m also took a six month software engineering course at alx_africa, focusing on Shell, C, Python, Java, and web development. In my free time, I enjoy taking coding challenges.
Developed a dashboard for Kenafric Industries to visualize sales data, monitor trends, and provide actionable insights for the sales team.
Built a system at Bboxx to analyze customer repayment patterns and derive insights on factors affecting credit quality.
Created a tool for Bboxx to generate daily, weekly, and monthly portfolio performance reports for retail teams.
Bboxx, Kisii, Kenya
Oversaw daily shop operations to ensure seamless functionality, coordinating with the Retail Supervisor, Shop Technicians, and Sales Agents to meet customer expectations. Managed the shop’s opening and closing procedures each business day, administered petty cash, and distributed stock to Shop Technicians promptly. Provided customer support by addressing inquiries at the shop, organized and maintained documentation in line with Service Level Agreements (SLAs), and prepared daily shop reports to track performance. Managed shop workflows, oversaw asset maintenance, served as the primary point of contact for customers by delivering helpful and knowledgeable assistance, and coordinated stock management by arranging deliveries from the Distribution Centre and facilitating transfers to other shops.
2021 - 2022
Bboxx, Nairobi, Kenya
Designed and implemented new systems and processes to address operational challenges in the field, while reviewing and optimizing existing workflows to improve efficiency. Diagnosed and resolved technical issues, mitigating risks in system operations, and collaborated with Logistics, HR, Portfolio, Retail, Repair, and IT teams to ensure consistent solutions. Developed system guidelines and manuals to support Bboxx operations, facilitated refresher training sessions to enhance change management in system processes, and generated reports on system efficiencies. Conducted internal audits to ensure compliance with business requirements.
2022 - 2024
Bboxx, Nairobi, Kenya
Analyzed customer data to evaluate daily, weekly, and monthly repayment patterns, identifying key factors influencing credit quality. Prepared and shared timely portfolio performance reports with retail teams and stakeholders, ensuring effective action on underperforming accounts. Provided actionable insights to address ad hoc portfolio reporting needs across various business stakeholders. Leveraged data from staff interviews, customer feedback, and system analysis to enhance Bboxx’s overall credit quality.
2024 - 2024
2024 - Present
Kenafric Industries Ltd, Nairobi, Kenya
Currently analyzing sales data, providing insights, and forecasting demand to support sales strategies.
Please contact me directly at info@devdavidrobert.com or through this form.